IT Client Services Analyst (IT Helpdesk) in full or part time (m/w/d)

Cowen Europe


Vollzeit/Teilzeit, unbefristet

Veröffentlicht: vor 9 Tagen

Slideshow Bild 1 Cowen Europe - IT Client Services Analyst (IT Helpdesk) in full or part time (m/w/d) - 7459180 Slideshow Bild 2 Cowen Europe - IT Client Services Analyst (IT Helpdesk) in full or part time (m/w/d) - 7459180 Slideshow Bild 3 Cowen Europe - IT Client Services Analyst (IT Helpdesk) in full or part time (m/w/d) - 7459180


Cowen Europe is a financial advisory company advising clients on M&A, Equity Capital Raise and Debt Capital Raise as well as on potential IPOs. Cowen Europe’s partners are more than advisors: Being former entrepreneurs, they have an entrepreneurial mindset and sector knowledge of industries like Health Care & Medtech, Industrials & Robotics, TMT, Consumer, and Business Services. Its European clients such as small- and medium-sized enterprises, growing companies, owned by entrepreneurs, financial investors, and family offices rely on Cowen Europe’s expertise. Cowen Europe’s team of 50 employees is spread across its offices in Germany, Switzerland and the UK. The company is part of the international investment bank Cowen Inc., with headquarters in the United States and more than 1,300 employees worldwide. For more information, please visit our website.

We are looking for the best people to contribute their skills to our professional team and contribute to the long-term success of our clients. Internal personnel selection and individual personnel development are an integral part of our corporate culture.


As an IT Client Services Analyst (IT Helpdesk | full or part time) for our Leipzig location and additional offices, you will provide first and second line technical support, troubleshoot queries and work to provide excellent customer care to our own internal stakeholders. You will gain first-hand experience of a financial technology environment and have the opportunity to be involved in IT projects in addition to IT support. If desired, it will be upon you to split your working hours between the office and home.


  • Provide first and second line support to internal stakeholders
  • Supporting employees via phone, remote access & onsite visits
  • Provide technical support for business applications, troubleshooting software and hardware
  • Continuous collaboration with Cowen's internal IT support team in Belfast
  • Monitor the server and desktop issues on internal monitoring systems and report/resolve problems where necessary
  • Thorough documentation of all changes via incident management and/or wiki
  • Maintain and support Email, Web browsing security, Anti-Virus systems and Windows Update Services
  • Install, configure, troubleshoot, support and maintain all ICT equipment
  • Incident management and change management procedures
  • Group policy management, software deployment, remote support using SCCM
  • Provide support to any other IT related issues
  • Experience dealing with a range of internal stakeholders
  • Provide excellent customer care to all internal stakeholders
  • Have the opportunity to work on projects as well as support

Essential Criteria

  • 1-2 years’ experience in the field of "IT Helpdesk”
  • Advanced networking experience with Active Directory, Exchange 2010, DNS, DHCP and TCP/IP
  • Strong experience with Microsoft Windows 7 and Windows 10 clients
  • Troubleshooting experience
  • Confident to use initiative to solve problems
  • Good communication and interpersonal skills
  • Good German and excellent English (written/oral)
  • Ability to work in a team, flexibility, loyalty
  • Financial services experience is an advantage but not essential

Desirable Criteria

  • 3rd level qualification (preferred)
  • 1-2 years’ experience in a managed service support role
  • Experience in DNS/DHCP/Active Directory
  • Experience in SCCM
  • Admin experience around Office 365


We offer you a professional career that rewards performance and success in a working environment in a young team with a strong network. In addition, you can expect interesting earning opportunities with fixed and variable components.




Cowen Europe

Universitätsstraße 14
04109 Leipzig

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