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IT Client Services Analyst (IT Helpdesk) m/f/d

Quarton International AG

Leipzig

Vollzeit, unbefristet

Veröffentlicht: vor 4 Tagen

Slideshow Bild 1 Quarton International AG - IT Client Services Analyst (IT Helpdesk) m/f/d - 7454410 Slideshow Bild 2 Quarton International AG - IT Client Services Analyst (IT Helpdesk) m/f/d - 7454410 Slideshow Bild 3 Quarton International AG - IT Client Services Analyst (IT Helpdesk) m/f/d - 7454410

ABOUT US

We, Quarton, are an investment bank specialized in mergers and acquisitions with our head office in Leipzig, a thriving city. Our consulting firm was founded in 2001 by businessmen who themselves have built and successfully sold companies. In 2015, we already found a partner for our international growth and joined our colleagues from the USA to form Quarton International AG. Since then, our network has broadened considerably, our mandates have expanded to the world market and have caused a sensation across industries.

Cowen Inc. (Headquarter in New York), one of the largest players in the industry with a broad service portfolio (including investment banking, brokerage, trading), has become aware of us. We dared to take this step and have been an independent member of the Cowen family since 2019: Quarton, A Cowen Company. We take over the European M&A advisory business of the global group and have offices in Munich (headquarters), Berlin, Frankfurt/Main, Zurich and Graz.

We are looking for the best people to contribute their skills to our professional team and contribute to the long‐term success of our clients. Internal personnel selection and individual personnel development are an integral part of our corporate culture.

YOUR TASKS

As an IT Client Services Analyst (IT Helpdesk) for our Leipzig location and additional offices, you will provide first and second line technical support, troubleshoot queries and work to provide excellent customer care to our own internal stakeholders. The candidate will gain first‐hand experience of a financial technology environment and has the opportunity to be involved in IT projects in addition to IT support.

REQUIREMENTS

  • Provide first and second line support to internal stakeholders.
  • Supporting employees via phone, remote access & onsite visits.
  • Provide technical support for business applications, troubleshooting software and hardware.
  • Continuous collaboration with Cowen's internal IT support team in Belfast.
  • Monitor the server and desktop issues on internal monitoring systems and report/resolve problems where necessary.
  • Thorough documentation of all changes via incident management and / or wiki.
  • Maintain and support Email, Web browsing security, Anti‐Virus systems and Windows Update Services.
  • Install, configure, troubleshoot, support and maintain all ICT equipment.
  • Incident management and change management procedures.
  • Group policy management, software deployment, remote support using SCCM.
  • Provide support to any other IT related issues.
  • Experience dealing with a range of internal stakeholders.
  • Provide excellent customer care to all internal stakeholders.
  • Have the opportunity to work on projects as well as support.

Essential Criteria

  • 1‐2 years’ experience in the field of "IT Helpdesk”
  • Advanced networking experience with Active Directory, Exchange 2010, DNS, DHCP and TCP/IP.
  • Strong experience with Microsoft Windows 7 and Windows 10 clients.
  • Troubleshooting experience.
  • Confident to use initiative to solve problems.
  • Good communication and interpersonal skills.
  • Good German and excellent English (written/oral)
  • Ability to work in a team, flexibility, loyalty.
  • Financial services experience is an advantage but not essential.

Desirable Criteria

  • 3rd level qualification (preferred)
  • 1‐2 years’ experience in a managed service support role
  • Experience in DNS/DHCP/Active Directory
  • Experience in SCCM
  • Admin experience around Office 365

WE OFFER

We offer you a professional career that rewards performance and success in a working environment in a young team with a strong network. In addition, you can expect interesting earning opportunities with fixed and variable components.

CONTACT

APPLY NOW

Einsatzort(e)

Quarton International AG

04109 Leipzig

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